Refund policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return policy below to understand the process and requirements.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.

If you received a damaged or incorrect item, please take clear photos of the product and include them as attachments in your email to us. This will help us resolve the issue quickly and efficiently.

Timeframe for Returns

You have 14 days from the date you received your item to request a return. Please note that returns requested after this period may not be accepted.

How to Initiate a Return

To start the return process, please send an email to info@northglowbeauty.com. In your email, please include your order number and the reason for the return. Please send an email to the contact address to obtain the return address and further instructions. We will guide you through the next steps to ensure a smooth return experience.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 10 business days, depending on your card issuer's policies.

If you have any questions or need further assistance, feel free to reach out to our support team at info@northglowbeauty.com. We are always happy to help!